Shipping & Refunds
Shipping
- Time Frames: Orders are processed and shipped within 3-6 business days, excluding weekends and public holidays.
- Shipping Rates: We offer a flat rate of $14.95 for shipping Australia-wide.
- Free Shipping: Enjoy free shipping on orders over $100.
Refund Policy
We strive to ensure your complete satisfaction with our products. If you encounter any issues, please refer to the following guidelines:
- Damaged Goods: If your item arrives damaged or broken, please contact us with images of the damage. We are more than happy to assist you in resolving the issue.
- Incorrect Deliveries: If your item has been delivered incorrectly by Australia Post, please note that this is beyond our control. However, we will do our best to help you rectify the situation.
- Resolution Options: Depending on the circumstances, we may offer store credit, a replacement, or a refund. Please note that certain designs are limited and may not be replaceable.
- Refunds: Refunds will be issued for the cost of the item only. Shipping costs are non-refundable.
We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to reach out to us.